Navigating Outbound Calling Systems

Matrix eLearning

Project Attributes

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Call Center

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Systems Training

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Narration Driven

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This course covers how to navigate the various applications used when placing calls. Using Articulate Storyline® 360, TraCorp developed a desktop course for employees placing outbound calls using multiple systems. Matrix Medical Network provided narrated videos of system screens, and TraCorp built the course around those videos, adding instructional objectives, information screens, and knowledge checks.

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Matrix Medical eLearning

This systems training course teaches learners how to navigate, view offers, edit information, see history, and work with translation services.

The course uses system screenshots, highlighted areas, description pop-up windows and narration to teach learners how to interact with the system screens.

Technical Requirements

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SCORM, or Sharable Content Object Reference Model, is a set of technical standards for eLearning products. It provides the communication method and data models that allow eLearning content and LMSs to work together.

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Articulate® 360

Articulate 360 is a suite of eLearning tools used to develop custom, interactive courses with virtually any interaction that works on every device.

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Articulate Storyline®

Articulate Storyline is a robust authoring tool to support highly interactive learning experiences.

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